Guaranteed Authentic or your money back.
If any of our bags are proven to be not authentic, we will process your refund. We will honor authenticity certificates from Etinceler, Leather Surgeon and Entrupy only.
For international customers please contact us for shipping options.
Please check all photos and videos, and descriptions carefully as all sales are final. Please remember most of our items are on a consignment basis, and once we sell the item, we pay the consignor and due to this reason we don't accept returns or exchanges.
We can only accept returns for new consignment in the same condition we shipped the item with 2 security tags still intact. We will deduct our consignment fee of $495 to cover new fees including shipping fees and new consignment agreement will apply. The $495 will be deducted based on our cash price ($200 less than our Paypal or credit card price)
If the security tags have been removed we will send you a new quote for your bag depending on the current resale value of the bag. We will then send you the updated buy out and consignment price.
If you receive an item, significantly not as described please contact us immediately and we can assess the situation, we will review our photos and videos. We won't be able to accept any return with claims past 24 hours after delivery date and security tags have been removed or tampered.
For Paypal users, they recently changed their refund policy and the 4% fee is non-refundable and because of this we won't be able to process the 4% Paypal fee.
Feel free to contact us if you need more photos or videos if necessary. Most of our videos are posted on our Instagram.
All items are guaranteed authentic but if an item is proven to be not authentic we will process your refund. We will honor certificates from reputable companies, Entrupy, Etinceler and Leather surgeons only, we will not honor certificates from other companies.